FAQ

Frequently Asked Questions (FAQ)

1. What materials are used in Pinakka products?
   All our products are made with high-quality, durable, and eco-friendly materials, including recycled fabrics and OEKO-TEX certified textiles to ensure safety and comfort for your pets.

2. How do I choose the right size for my dog?
   Each product includes a detailed size chart. We recommend measuring your dog’s chest, neck, or length as specified to find the perfect fit.

3. Are Pinakka products washable?
   Yes, most of our products come with removable and machine-washable covers or are designed for easy cleaning to keep them fresh and hygienic.

4. Do your products provide UV and bug protection?
   Yes, certain items like the Pinakka UV & Bug Shirt feature special treatments that repel insects and block harmful UV rays to protect your dog outdoors.

5. What is your return policy?
   We offer a 30-day return policy. If you’re not completely satisfied with your purchase, please contact us within 30 days for a return or exchange.

6. How long does shipping take?
   Shipping times vary by location, typically between 5-7 business days within the United States. You will receive tracking information once your order ships.

7. Can I contact customer support if I have issues?
   Absolutely! You can reach our support team via email at [email protected] or by phone at +1 (415) 732-8946. We’re happy to help!